Refund Policy

Customers enrol to the service through a monthly subscription. Our refund policy varies depending on time period a service has been active.

You may cancel your service at any time and you will continue to have access to your account for 30 days after cancellation.

You may cancel the services within 14 days from the date that you sign up to our services and be entittled to a full refund.

Cancellation Procedures

I currently have an active account, how do I cancel?

You may cancel your subscription at any time by calling us at 0800 023 6407. One of our Member Support Representatives will be happy to assist you. You may also email us at

When will I receive my refund?

You should allow 5-7 working days for a refund to be received.

Tel:0800 023 6407

Sales agents are available 08:00am - 17:00pm Monday-Friday, Bracondale House, 141 Buxton Road, Stockport, Cheshire, SK2 6EQ